Manual payment references
Use a manual payment reference only when Billing gives order-specific instructions.
Manual payment is not a general public checkout method. Use it only when the Billing team gives you order-specific instructions through an authenticated support channel.
Include the invoice number and the exact reference requested by Billing. Never post a PIN, OTP, full card number or account password in a ticket.
A submitted reference must be verified. Verification can move an order forward, but KYC, risk and provider-readiness checks can still require manual review.
Still stuck? Open a ticket or use live chat.